SHIPPING POLICY

At Royal Ruby Ritual, we are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Timeline

Estimated delivery timelines:

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–8 business days
• Remote Areas: 7–10 business days

Delivery timelines may vary depending on courier availability and location.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may also offer free shipping on selected orders, promotions, or minimum purchase values.

4. Order Tracking

Once your order is shipped, you will receive a tracking link or tracking details via email, SMS, or WhatsApp.

You can use the tracking details to monitor the status of your shipment.

5. Delayed Deliveries

While we strive to deliver your order on time, delays may occur due to:

• Weather conditions
• Courier partner delays
• Public holidays
• Unexpected logistical issues

Royal Ruby Ritual will not be held responsible for delays caused by third-party courier services.

6. Incorrect Address

Please ensure that the shipping address and contact details provided are accurate.

We are not responsible for delivery failures caused by incorrect or incomplete addresses submitted by customers.

7. Damaged Package

If your package arrives damaged, please contact us within 48 hours of delivery with clear photos/videos of the packaging and product.

8. Contact Us

For any shipping-related queries, feel free to contact our support team.